All gamermompcs carry a 15-day satisfaction guarantee, beginning from the order delivery day, unless otherwise noted.  

Since all systems are thoroughly tested for performance and stability prior to sale, returns are very unlikely. However, if unsatisfied for any reason, a return request must be filed within 15 days of delivery at gamermompcs@gmail.com. To request a return/refund, email gamermompcs@gmail.com and include order number, reason for return, your name, daytime telephone number and e-mail address. Please verify that all equipment is in the original packaging with the serial number and UPC or bar code intact, and that all components, manuals, cables, and accessories are included, and await further instructions.

Carrier-damaged items must be reported immediately after the package is delivered. Email gamermompcs@gmail.com for return/replacement instructions. 

All returned items must be in the original packaging with the UPC or bar code and serial number intact, and all components, manuals and registration card(s) included.

15 days money back guarantee does not apply to orders with fraudulent returns, such as switching components, or missing key components of items. Note: WE RECORD SERIAL NUMBERS

If you have items that are malfunctioning or seem to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product (customer pays all shipping costs, if applicable). Repair costs from alternate vendors will not be reimbursed; the item must be returned back to gamermompcs for repair or replacement. Most likely, any fixes or "tweaks" can be done over the phone or chat, by downloading appropriate software, drivers and/or firmware. It is HIGHLY unlikely to have more than one component in need of servicing or replacement; repairs to your baby are typically more of an inconvenience than an apocalypse, so take heart, intrepid adventurers!

If customer is located within the service area, or is able to drop off their PC within service area, a loaner computer may be issued upon retrieval of purchased system for repair. (Gamermompcs strongly recommends backing up all personal data with virtual cloud services (for easy access to files on any computer), and/or removable/external storage drives or BOTH; redundancy systems are still the strongest protection available.

In many cases, the manufacturer (e.g. ASUS, Gigabyte, ASRock, MSI, Redragon, AMD, or Intel) can diagnose and resolve concerns over the phone or via online chat. If an extended protection plan is included with your system, please refer to included documentation to submit a claim. For more information, please contact gamermompcs@gmail.com to allow us to assist you with these manufacturers and warranty companies (note: see Microsoft for help with Windows OS issues for faster resolution). Gamermom always provides free lifetime tech support on all purchases, so just reach out and we will be with you as soon as possible (1-3 business days maximum). 

Shipping and handling charges for returning items are borne by the buyer. Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. 

If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, Gamermompcs may not be able to cover your costs, including both item and shipping cost.

Thank you for considering Gamermompcs for your gaming, work, and casual computer needs! We love hearing from you, so please reach out with any questions, concerns, stories, or wishlists. It is our pleasure to serve you. Game on.